PROMED LONGEVITY + PRIMARY CARE

PRIVACY POLICY

Last Updated: April 6, 2026

Scope of This Privacy Policy
Who We Are
Information We Collect
Health Information and HIPAA
How We Use Information
How We Share Information
Cookies, Analytics, and Similar Technologies
Calls, Text Messages, and Appointment Communications
SMS/Text Messaging Program and Opt-In Practices
Your Choices and Privacy Rights
Data Retention
Security
Children’s Privacy
State Privacy Rights
Third-Party Websites and Services
Changes to This Privacy Policy
Contact Us

1. Scope of This Privacy Policy

This Privacy Policy explains how ProMED, LLC and ProMed Management Services Organization LP (collectively, “ProMED,” “we,” “our,” or “us”) collect, use, disclose, and protect personal information through promedprimarycare.com and any related websites, landing pages, online forms, digital tools, communications, and services that link to or reference this Privacy Policy (collectively, the “Site” or “Services”).

This Privacy Policy applies to information collected when you:

visit or interact with our Site;
request an appointment, consultation, or callback;
submit a form or inquiry;
communicate with us by phone, email, text message, or online;
engage with our advertisements, social media pages, or online content;
opt in to receive text messages or SMS communications from ProMED;
use any digital feature or service offered through the Site.

This Privacy Policy governs our website and business-operation privacy practices. It does not replace any separate Notice of Privacy Practices, provider-specific privacy notice, or other healthcare privacy disclosure that may apply to medical records, clinical services, or protected health information handled by healthcare providers or covered entities.

By accessing or using the Site, you acknowledge the practices described in this Privacy Policy.

2. Who We Are

ProMED, LLC serves as the managing entity for the ProMED brand and related business operations, and ProMed Management Services Organization LP serves as the medical partnership and operational entity supporting the delivery, coordination, administration, and management of ProMED-branded services.

The Site promotes ProMED Longevity + Primary Care, a North Texas practice offering primary care and wellness-related services, including primary care, same-day sick visits, diagnostic screenings, chronic disease management, wound care, hormone-replacement therapy, medical weight loss, peptide therapy, IV therapy, hyperbaric oxygen therapy, longevity medicine, and aesthetics. The practice operates from two locations:

Arlington: 4201 Interway Place, Arlington, TX 76018 — Phone: (817) 438-6776
Irving / Valley Ranch: 9901 E Valley Ranch Pkwy #1015, Irving, TX 75063 — Phone: (972) 417-1936

Business hours are Monday through Thursday from 8:30 a.m. to 5:00 p.m., Friday from 8:30 a.m. to 2:00 p.m., and closed Saturday and Sunday.

3. Information We Collect

We may collect personal information depending on how you interact with us.

A. Information You Provide Directly

We may collect information you voluntarily submit, including:

full name;
phone number (including mobile phone number);
email address;
mailing address;
appointment preferences;
insurance information;
date of birth;
service interests;
communications you send to us;
SMS opt-in consent and opt-in method;
documents, forms, images, or other materials you upload or provide.

B. Health, Wellness, and Appointment-Related Information

If you request care, seek an appointment, complete an intake form, or inquire about services, we may collect information relating to your care interests or needs, including information concerning primary care, weight loss, hormone therapy, wound care, IV therapy, peptides, longevity services, aesthetics, or other services promoted through the Site.

C. Automatically Collected Information

When you use the Site, we and our service providers may automatically collect certain technical and usage information, such as:

IP address;
browser type and version;
operating system;
device type and identifiers;
language settings;
referring and exit pages;
pages viewed;
links clicked;
dates and times of visits;
approximate location derived from IP address;
interaction and navigation patterns.

D. Information from Third Parties

We may receive information from third parties, including:

appointment and scheduling platforms;
customer relationship management systems;
analytics and advertising providers;
payment processors;
insurance verification or eligibility vendors;
social media platforms;
affiliated medical providers, clinics, and business partners;
publicly available sources, where permitted by law.

4. Health Information and HIPAA

Because our Site relates to healthcare and wellness services, some information you provide may relate to your health, treatment interests, insurance, appointment needs, or care coordination.

Website Privacy Policy vs. Medical Privacy Practices

This Privacy Policy applies to our website, forms, marketing, communications, and general business operations. It is not intended to replace any separate clinical privacy notice, patient privacy notice, or Notice of Privacy Practices that may apply to protected health information maintained by healthcare providers, clinics, or other covered entities or business associates under applicable law.

HIPAA Statement

To the extent Protected Health Information (“PHI”) is created, received, maintained, or transmitted in connection with covered healthcare functions, ProMED and its affiliated providers intend to handle such information in accordance with applicable federal and state privacy and security laws, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), where applicable.

Not all information collected through a website, online advertisement, general contact form, newsletter signup, or similar digital channel is necessarily PHI or subject to HIPAA. However, when information is collected in connection with medical services, patient intake, treatment, payment, or healthcare operations, separate healthcare privacy rules may apply.

If you become a patient of an affiliated ProMED provider, clinic, or medical practice, your health information may also be governed by a separate patient-facing privacy notice or Notice of Privacy Practices provided by the applicable provider or clinical entity.

5. How We Use Information

We may use personal information for lawful business and operational purposes, including to:

provide, operate, maintain, and improve the Site and Services;
respond to inquiries and communicate with you;
schedule, confirm, reschedule, and manage appointments;
route requests to the appropriate location, provider, department, or service line;
facilitate intake, registration, customer service, and care coordination;
verify benefits, insurance, or eligibility where applicable;
personalize the user experience and improve content;
monitor and analyze Site traffic, trends, and performance;
troubleshoot technical issues and maintain security;
send service-related emails, calls, or text messages;
send SMS/text messages to individuals who have opted in to our text messaging program for appointment reminders, follow-ups, operational notices, health tips, and promotional communications as described in Section 9;
send marketing, educational, or promotional communications where permitted by law;
comply with legal, regulatory, contractual, and risk-management obligations;
prevent fraud, misuse, unauthorized access, or other harmful activity;
establish, exercise, or defend legal claims.

6. How We Share Information

We may disclose personal information in the following circumstances:

A. Service Providers and Vendors

We may share information with third parties that help us operate our business and Site, such as website hosts, form processors, scheduling systems, CRM providers, IT support vendors, communication platforms, analytics companies, payment processors, and administrative support providers.

B. Affiliated Providers, Clinics, and Care Partners

We may share information with affiliated medical practices, providers, partner clinics, laboratories, pharmacies, imaging centers, specialists, and other care-related partners as necessary to respond to your request, coordinate services, support operations, or facilitate care-related processes.

C. Legal, Compliance, and Safety Purposes

We may disclose information where we believe doing so is necessary or appropriate to:

comply with applicable law, regulation, subpoena, court order, or legal process;
respond to requests from regulators, law enforcement, or government authorities;
protect our rights, property, systems, users, patients, staff, providers, or the public;
detect, prevent, or investigate fraud, abuse, security incidents, or unlawful conduct;
enforce our agreements, policies, and terms.

D. Business Transfers

We may transfer or disclose information in connection with a merger, acquisition, financing, reorganization, restructuring, sale of assets, transition of operations, or other corporate transaction.

E. With Your Direction or Consent

We may share information with third parties where you direct us to do so or where you otherwise consent.

We do not sell your personal information for monetary consideration.

7. Cookies, Analytics, and Similar Technologies

We may use cookies, pixels, web beacons, tags, scripts, analytics tools, and similar technologies to:

remember user preferences;
improve Site performance and functionality;
understand how visitors use the Site;
measure advertising and marketing effectiveness;
maintain security and detect technical issues.

These technologies may collect information about your browser, device, and interaction with the Site. You can typically control cookies through your browser settings. Disabling certain cookies may affect how the Site functions.

Depending on the tools we use, certain analytics or advertising-related technologies may be considered “sharing” under some state privacy laws, even when no money is exchanged.

8. Calls, Text Messages, and Appointment Communications

If you provide your phone number or contact information, you agree that we and our service providers may contact you regarding:

appointment requests and confirmations;
scheduling and rescheduling;
follow-up communications;
requested services or information;
administrative notices;
operational or care-coordination updates;
marketing communications, where permitted by law.

These communications may be sent by phone call, voicemail, email, or text message, including through automated technology where allowed by law. Message and data rates may apply. Your consent to receive marketing communications is not a condition of receiving services.

You may opt out of promotional emails by using the unsubscribe link included in the email, and you may opt out of marketing text messages by replying STOP where that option is offered.

9. SMS/Text Messaging Program and Opt-In Practices

This section provides detailed information about how ProMED collects, uses, and protects information related to our SMS (Short Message Service) and text messaging program. This section applies to both our Arlington and Valley Ranch locations.

A. How We Collect SMS Opt-In Consent

We collect your consent to receive text messages through the following methods:

Checking an opt-in box on our website contact forms, scheduling forms, or intake forms;
Texting a keyword (such as “START” or “YES”) to a ProMED phone number;
Providing verbal consent in person at either clinic location or over the phone;
Completing a paper or digital intake form that includes SMS consent language;
Opting in through a third-party scheduling platform (such as ZocDoc) that transmits your consent to us.

When you opt in, we record the date and time of your consent, the method by which consent was obtained, and the phone number to which messages will be sent.

B. What Information We Collect in Connection with SMS

In connection with our SMS program, we may collect and maintain the following information:

your mobile phone number;
your opt-in status (active, opted out, or pending);
the date, time, and method of your opt-in consent;
message delivery and response data;
your opt-out requests and the date they were processed.

C. How We Use SMS Opt-In Information

We use your SMS opt-in information solely for the purpose of sending you the text messages described in our Terms of Service (Section XI), which may include appointment reminders, follow-up communications, billing reminders, health tips, promotional messages about ProMED services, and responses to your inquiries.

D. No Sharing of SMS Opt-In Data with Third Parties

PROMED DOES NOT SELL, RENT, LEASE, LOAN, TRADE, SHARE, OR OTHERWISE DISCLOSE YOUR SMS OPT-IN CONSENT DATA, MOBILE PHONE NUMBER, OR ANY INFORMATION COLLECTED IN CONNECTION WITH YOUR OPT-IN TO OUR TEXT MESSAGING PROGRAM TO ANY THIRD PARTY FOR THE PURPOSE OF ENABLING THIRD-PARTY MARKETING, ADVERTISING, OR PROMOTIONAL MESSAGING TO YOU.

This prohibition applies to all third parties, including but not limited to affiliates, subsidiaries, marketing partners, data brokers, advertising networks, and any other external entity. Your SMS opt-in information is used exclusively by ProMED for the purposes described in this Privacy Policy and our Terms of Service.

We may share your phone number with service providers (such as our SMS platform vendor) solely to the extent necessary to deliver text messages on our behalf, and such service providers are contractually prohibited from using your information for their own marketing purposes.

E. Opt-Out, STOP, and HELP

You may opt out of receiving text messages from ProMED at any time by replying STOP (or QUIT, CANCEL, END, or UNSUBSCRIBE) to any text message. You will receive a one-time confirmation message, and no further messages will be sent unless you re-enroll.

For help, reply HELP to any message, or contact us at:

Arlington: (817) 438-6776
Valley Ranch: (972) 417-1936
Email: Arlington@promedprimarycare.com

F. Message Frequency and Data Rates

Message frequency varies. Recurring messages may be sent. Standard message and data rates may apply depending on your wireless carrier and mobile plan. ProMED is not responsible for any charges imposed by your carrier.

10. Your Choices and Privacy Rights

Subject to applicable law, you may have the right to:

request access to certain personal information we maintain about you;
request correction of inaccurate information;
request deletion of certain information;
opt out of marketing communications;
opt out of SMS/text messages by replying STOP;
request information about categories of information collected, used, or disclosed;
appeal the denial of a privacy request where applicable.

To make a privacy-related request, please contact us using the information in the “Contact Us” section below. We may need to verify your identity before processing certain requests.

Please note that we may retain certain information as permitted or required by law, including for security, fraud prevention, healthcare operations, recordkeeping, dispute resolution, and legal compliance.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

provide requested services;
maintain business and operational records;
comply with legal, regulatory, tax, accounting, and compliance obligations;
resolve disputes;
enforce agreements;
protect our business and users.

Retention periods may vary depending on the nature of the information, the context in which it was collected, and applicable legal requirements.

12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no website, online system, database, email transmission, or electronic storage method can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any credentials, devices, or accounts used to access our Services.

13. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization.

If you believe a child under 13 has provided personal information through the Site, please contact us so we can investigate and take appropriate action.

To the extent minors may receive care through affiliated providers as permitted by law, any such care-related privacy rights and protections are governed by applicable medical, state, and federal law.

14. State Privacy Rights

Residents of certain states may have additional privacy rights under applicable law, including rights to know, access, correct, delete, or obtain a copy of certain personal information, as well as rights to opt out of certain data uses.

We do not discriminate against individuals for exercising rights granted under applicable privacy laws.

California Privacy Notice

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. These rights may include the right to know what categories of personal information we collect, the sources of that information, the purposes for which we use it, the categories of third parties to whom it is disclosed, and the right to request deletion or correction of certain personal information, subject to exceptions.

We do not sell personal information for monetary consideration. Depending on our website tools and practices, some analytics or advertising technology may constitute “sharing” under California law.

California residents may submit privacy requests using the contact information below.

15. Third-Party Websites and Services

The Site may contain links to third-party websites, maps, scheduling systems, patient tools, telehealth tools, payment platforms, social media services, or other external services. We are not responsible for the privacy, security, or content practices of third parties, and this Privacy Policy does not apply to them.

We encourage you to review the privacy policies of any third-party services you choose to use.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or business operations. When we do, we will revise the “Last Updated” date at the top of this page.

Your continued use of the Site after any update constitutes your acknowledgment of the revised Privacy Policy, to the extent permitted by law.

17. Contact Us

If you have questions about this Privacy Policy, our SMS/text messaging practices, or would like to submit a privacy request, you may contact us at:

ProMED, LLC

and

ProMed Management Services Organization LP

Attn: Privacy / Compliance

Arlington Location:

4201 Interway Place, Arlington, TX 76018

Phone: (817) 438-6776

Irving / Valley Ranch Location:

9901 E Valley Ranch Pkwy #1015, Irving, TX 75063

Phone: (972) 417-1936

Email: Arlington@promedprimarycare.com

Website: www.promedprimarycare.com

End of Privacy Policy

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